Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
2 comments

Positive and professional seeming paint quote for exterior surfaces. Weak follow up and missed first scheduled day of work.

Wrong type of paint, instead of exterior latex flat all surfaces were painted exterior semi gloss. Also wrong color, requested Sherwin Williams HOA color by color code, got instead color matched to faded colors.

A violation of HOA rules. Estimators Franchise: Chad @ Corte Sagunto, Temecula CA Painter: Mike @ Hemet, CA

Review about: Five Star Painting House Painting.

Reason of review: Not as described.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Pretoria, Gauteng, South Africa #1300331

Obviously this is a competitor trying to bash Five Star Painting.

The owner has over 25 years as a painting contractor. Simple mistakes as wrong paint used and wrong color, Five Star has processes in place to prevent just these issues.

Every customer is provided a color sheet to fill out prior to the company ordering paint. A color approval letter is then required from HOA to schedule the project. No project is started without these 2 forms.

Also plaintiff cannot name project manager or painters on their project. Both would also not apply the wrong materials, colors or sheen.

With 30 to 40 projects completed every month, these basic errors do not happen. Bogus complaint.

unanimous89
to Mike #1308276

March? Probably relapsed on meth.

You May Also Like